Organization: Macon-Bibb Government
Title: Business Analyst - Enterprise Applications
Location: Macon, GA USA
The Business Analyst supports the Enterprise Application Division through management and ongoing
support of the enterprise resource planning (ERP) tool and other assigned software applications. Integrates enterprise GIS with ERP and other enterprise applications The
Business Analyst monitors and audits the activities of all ERP users (internal and external), maintains
need-only permissions access to all ERP users. The Business Analyst will manage the use of the ERP’s
Decision Support Tool and monitor reporting access available to users. After all local attempts have been
made to rectify issues, the Business Analyst will initiate support calls to software provider on behalf of
the end user. The Business Analyst will work closely with stakeholders from across the government and
community to develop consensus around maximizing ERP functionality. The Business Analyst supports
joint efforts and engagement of the ERP partnership. A significant component of this responsibility is to
build capacity by leveraging the skills, expertise and assets of existing users, departments, and other
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties are representative of the work required for this job. These are not to be construed as
exclusive or all-inclusive. Other duties may be required and assigned.
Ensure that all ERP support calls are answered and that all end-user and support issues are
entered and categorized as necessary. Respond to users providing viable information, monitor pre
and post completion detail and data tracking. Track number and frequency of re-tread/re-visits
required on same issue with the same and different users, average response time to initial request,
and completed tasks.
Maintain databases associated with assigned applications, utilize familiarity with creating
databases in order to manage accuracy and data integrity. Perform backups, overwrites, and
restoration of databases. Create user accounts/logins to assigned applications and oversee access
management. Responsible for permission management and security in database environments.
POST DATES: 03/21/2017 to Until Filled EEOC CODE: CLASS CODE:
CLASSIFICATION TITLE: Business Analyst
JOB CLASS (GRADE): 18-1 MIN. SALARY: $45,531.20
LOCATION: IT/Terminal Station WORK HOURS: 8:30 AM – 5:30 PM
DEPT. HEAD: Brett Lavender WORK WEEK: Mon. – Fri.
(X) REPLACEMENT () NEW REQUIREMENT
KNOWLEDGE, SKILLS, AND ABILITIES:
The Business Analyst must be knowledgeable of the following principles, procedures, and concepts:
Knowledge of system and network fundamentals and advanced concepts.
Knowledge of system and network auditing and logging.
Knowledge of logistics or project management concepts.
Knowledge of trouble-shooting, testing, and monitoring concepts.
Knowledge of methods and techniques of research, statistical analysis, and report preparation.
Knowledge of office automation and business software.
Knowledge of the latest version of Microsoft SQL
Skill in the use of Excel pivot tables and other analysis tools.
Skill in building professional relationships.
Skill in effective time management.
Skill concerning professionalism and courteousness.
Ability to resolve problems in a timely, efficient, and effective manner.
Ability to multi-task in a high activity/energy professional environment that includes multiple and
concurrent projects and project deadlines, and occasional interruptions and walk-in appointments.
Ability to communicate effectively both orally and in writing.
MINIMUM EDUCATION, TRAINING AND/OR EXPERIENCE TO PERFORM ESSENTIAL JOB
The Business Analyst should possess, at minimum, a Bachelor’s Degree in Computer Science,
Mathematics, or a related field with three (3) years of progressive systems and network experience; or an
Associate’s Degree in similar coursework and five (5) years of progressive system and network
experience; or an equivalent combination of relevant education and experience deemed appropriate by the
Enterprise Applications Manager to provide sufficient knowledge, skills and abilities to successfully
perform the duties and responsibilities of the position.