Organization: Freedom Consulting Group
Title: GIS User Outreach and Support
Location: Annapolis Junction, MD
Hello jobseeker! We are Freedom Consulting Group. Here, employees have the freedom to spread their creative wings. Freedom Consulting Group was founded with the idea of building a company free of encumbrances, a company in which employees have the freedom to be creative and innovative. It is that freedom, our love of technology, and the integrity of our employees that enable us to deliver exceptional solutions to our clients.
Join an established outreach team that supports users and developers of geospatial software and services. Members of the outreach team should be comfortable engaging with users and troubleshooting their problems, creating instructional guides, creating training materials, understanding and documenting critical user workflows, and giving presentations in a variety of formats.
Troubleshoot and provide initial support for a variety of software issues
Answer help questions via a ticketing queue (currently using JIRA Service Desk), phone, email and instant messenger
Identify and document bugs and issues
Maintain a knowledge base of common ticket responses
Gather and document user requirements
Create and maintain training courses for various software products
Teach new users and brief existing users about various software products and new features via in-person presentations and video teleconferences as well as individualized walkthroughs
Gather feedback and communicate user requests and concerns
Serve as product specialists for geospatial commercial software and in house developed services and products.
Stay abreast with latest developments in GIS and associated technologies
Education and Experience:
Experience in working with geospatial software, Esri products preferred
Thorough understanding of geospatial techniques, analysis, and data structure
Experience working in customer service or user support for a software product, preferably in a classified environment
Experience using JIRA and Confluence
Ability to create and maintain a knowledge base and troubleshooting articles
What’s In It for You?
Join a flexible and friendly work environment
Work with innovative, cutting edge technologies
Enjoy extremely competitive compensation and benefits package
Enjoy true work/life balance
Advance your career by joining a company that believes in personal growth
Required Security Clearance: Active TS/SCI with an appropriate agency Polygraph is required.
U.S. Citizenship is required.
As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, age, marital status, disability or veteran status.
Applicant Federal & E-Verify Postings
VEVRAA Federal Contractor
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