Job Detail

Organization: 2NDNATURE
Title: Customer Success Representative
Location: Washington, D.C., Largo, M.D.

Posted: 2020-01-25
Application Deadline:

Position Description:

Customer Success Representative for environmental software company
Compensation: Competitive based on experience
Location: Washington DC area

Company Overview

2NDNATURE’s (www.2ndnaturewater.com) mission is to deliver actionable science to support sustainable water resource stewardship, healthy ecosystems, and community resilience. Our stormwater management and compliance platform brings transparency and accountability to urban land management. Our geospatial solution empowers local and state government staff to efficiently comply with Clean Water Act requirements while enabling an ongoing capacity to measure program performance.

We are an early stage technology company with an impact mission, strong product market fit and great team attitude. Adoption of our platform is growing, and we are poised for significant growth nationwide. Our work environment is open and progressive, encouraging collaboration and communication, and our office ethic is supportive of everyone’s need for a healthy work-life balance.

Job Description

We are seeking a Customer Success Representative to join our team and support a corporate partnership focused on municipal stormwater public-private partnership (P3) programs. We are looking for candidates with a keen interest in applied resource management and strong communication skills to fill a full-time position. The candidate will be based in Largo, Maryland, with periodic travel expected on the East Coast.

We are looking for intellectually flexible team members who embrace individual and team growth. Depending upon skill set you may serve various roles in working with the pre-sales team, on-boarding new customers, ensuring success of existing customers, conducting product testing, developing technical analyses, and/or assisting with protocol development and help center assets. We don’t expect any one candidate to have all expertise listed below, but we do expect top candidates to be able to demonstrate existing expertise and capability to quickly adapt and develop new skills. The candidate’s role could expand to include local east coast customer success as new municipal clients are secured. We also envision the candidate may spend 10-20% time supporting east coast sales for well qualified leads by participating in software demonstrations (in person), participating in local events/conferences and developing/fostering municipal customer relationships.

Qualifications and Skills

---Comfortable using a range of software (Microsoft Office, Adobe Creative Suite, Google Drive, etc.) as well as mobile technology products (iOS and Android devices).
--Technical expertise in some area of environmental sciences, including but not limited to geomorphology, hydrology, ecology, aquatic chemistry, modeling, statistics and/or environmental engineering.
--Proficient in Esri GIS software. List any experience in ArcGIS Pro, ModelBuilder, image classification, raster geoprocessing, Collector and Survey123 field apps, ArcGIS
StoryMaps, ArcGIS Hub and/or publishing data to ArcGIS Online
--Self-motivated and well-organized team player.
--Strong verbal and written communication skills.
--Bachelor’s degree required, higher degree a bonus.

What Would Make Us REALLY Love You

--Experience in using HubSpot or another CRM tool.
--Experience in software product research and testing.
--Passion to make an impact improving our environment and community through clean water.

Interested individuals should submit a resume and a copy of their transcripts to [email protected] Candidates with relevant work and educational expertise will be asked to complete a technical exercise and interviews. 2NDNATURE offers a full range of competitive health, retirement and dental benefits. Compensation and benefits will vary based on the capabilities and qualifications of the applicant.

2NDNATURE provides equal employment opportunities for team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, military status or disability in accordance with local, state and federal guidelines. We hire and promote individuals based on their qualifications for the position to be filled. We are committed to creating a diverse and inclusive workforce. We value reliable and committed teammates that take ownership and passionate about making sound science accessible and actionable for decision makers.

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