Job Detail

Organization: GIS Inc
Title: Cityworks Solutions Engineer
Location: GISinc office in Birmingham, AL and work at home locations considered

Posted: 2021-08-15
Application Deadline:

Position Description:

We know organizations struggle with geospatial technology. At GISinc, we believe GIS should be simple and accessible to all. We are a committed team of experts that serve our clients with an inspired experience that transforms organizations. If you have exceptional talent and interpersonal skills and meet the following description, please submit your resume using the link below.

Role: Cityworks Solutions Engineer

Role Summary: The Solutions Engineer provides support directed at the implementation, maintenance, and advancement of Cityworks Server as a location-based, enterprise system.  The role is responsible for assessments and recommendations, application deployment, system administration and configuration, documentation, end user support and training, data analysis, data modeling, web service creation, application testing and troubleshooting.  

Must Have:
Fluency in leading needs assessments/requirements meetings and document solutions to support Cityworks implementations
Expertise in configuring and administering Cityworks Server (AMS or PLL)
Familiarity with enterprise GIS software configuration and delivery
Comfort creating map, imagery, and data services
Ability to effectively provide/write system technical recommendations, standard operating procedures, administrative and help documents for clients and technical teams
Capacity to assess customer environments and/or deployment patterns to identify and provide recommendations for improvements in technology, performance, and adoption
Highly effective communications with technical staff (e.g., architects, developers) to successfully articulate needs and solutions
Experience writing and executing test plans
Comfort troubleshooting solution errors and dynamically supporting end users
Ability to present technical information fluently to both technical and non-technical audiences
Experience providing knowledge transfer or training to Cityworks administrators and end users

Nice to Have:
Experience installing Cityworks Server
Experience configuring and administering Cityworks:
Mobile Solutions (Native App / Respond)
Ability to leverage Cityworks eURL and configure operations dashboards
Understanding of the Cityworks database schema and associated backend management/scripting
Experience designing and developing Crystal Reports or SQL Server Reporting Services
Comfort with Esriís ArcGIS Enterprise platform (Web Adapter, ArcGIS Server, Portal, Data Store), ArcGIS Online, and enterprise geodatabases to support Cityworks
Basic scripting or programming experience (e.g. Python, SQL, XML, or HTML)
Ability to work on multiple projects simultaneously
Aptitude for analyzing business processes
Experience with data migration and system integration processes

Exceptional customer service mindset
Excellent interpersonal communication, writing, and presentation skills
Demonstrated ability to work productively with a wide range of people
Strong team skills with the ability to work independently

Minimum of a Bachelorís Degree in Geography/GIS, Science, Engineering or related field*
Two or more years of experience installing and configuring Cityworks
Experience in consulting, solution design, software configuration, and operational support
* Additional experience can be substituted for education

Work Environment:
Location is flexible: Headquarters in Birmingham, AL or WFH
Travel up to 30% of the time

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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