Job Detail

Organization: Orlando Utilities Commission
Title: Systems Administrator – Geographic Information System (GIS)
Location: 6003 Pershing Ave, Orlando, FL 32822 USA

Posted: 2022-04-19
Application Deadline:

Position Description:

**TO APPLY, please submit an official application through the OUC Career Site: https://bit.ly/3xFae0e

Systems Administrator – Geographic Information System (GIS)

The Orlando Utilities Commission (OUC) – The Reliable One, an industry leader as the second largest municipal utility in Florida, is looking for a Systems Administrator - GIS to be part of our growing team in the Digital and Technology division.

In this role, you will be responsible for maintaining the integrity, availability, accessibility, and current patch levels of various GIS applications. Serves as application technical point of contact between the GIS Department and staff (both technical and functional) for the identification and resolutions of issues.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

· Bachelor’s Degree in Computer Science or related field of study, from an accredited college or university;
· Minimum of five (5) years of application experience with the understanding of functional processes to include:
o Minimum of eighteen (18) months for application tool set specific to the job assignment to include:

o ArcGIS Desktop
o ArcGIS Enterprise (Server & Portal)
o ArcFM
o ArcFM Session Manager
o AutoCAD

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:
·Competitive compensation
·Low cost medical, dental benefits, and paid life insurance premiums with no probationary period
·Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
·Paid vacation, holidays, and sick time
·Educational and professional assistance programs;
·Paid memberships in professional Associations;
·Paid conference and training opportunities
·Free downtown parking
·Hybrid work schedule

**TO APPLY, please submit an official application through the OUC Career Site: https://bit.ly/3xFae0e

Salary Range: $71,933 - $89,917 per year

Location: Pershing - 6003 Pershing Ave, Orlando, FL 32822 USA


Please see below a complete job description for this role
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Job Purpose:
The Systems Administrator - GIS is responsible for maintaining the integrity, availability, accessibility, and current patch levels of various GIS applications. Serves as application technical point of contact between the GIS Department and staff (both technical and functional) for the identification and resolutions of issues.

Primary Job Functions:
· Serve as a liaison between GIS and staff (both technical and functional) for the identification and resolutions of issues (including 3rd parties);

· Serve as a liaison between OUC and the GIS vendor to address system issues

and problem analysis to see them through to resolution. This includes opening up vendor cases, frequent relevant status discussions and ensuring quality resolution;

· Develop and maintain system technical documentation, standards and roadmap;

· Manage multiple application environments while following patch/configuration management best practices to apply changes in a logical, audited sequence through environment progression (Dev, Test, UAT, Prod, etc);

· Build and maintain the technical infrastructure in support of the application needs to ensure environments (instances) are available for projects and production;

· Day to day activities will include: instance creation, instance management, object and configuration migrations, patch installs, release and version management, security set up;

· Team member working with database administrators, server administrators, network team, security, design authority and application support and other groups to support the app;

· Perform assigned application deployments, application monitoring, server health monitoring, patch release planning, application service pack upgrades, framework services upgrades and performance tuning. Develop and maintain documentation regarding system functionality, performance benchmarks and system integration;

· Perform assigned performance analysis, review the findings to confirm alignment with potential issues, recommendations and improvements within the application infrastructure (network hardware, database, vendor supplied). Document all issues and their resolution. (Daily issues must be documented with problem/resolution/root cause);

· Participate in OUC IT Change Control meetings, IT Standards meetings and other Process Improvement Initiatives;

· Participate on technology services and vendor application upgrades, patching, testing as well as production implementations. Perform and implement necessary system maintenance during planned outages;

· Work on small, medium and large scale projects as needed by OUC. This includes transition to application services/support to ensure best practices of non-functional requirements are implemented such as back up, recovery, environment management, configuration, source control and monitoring, etc.;

· Follow triage, SDLC, change management and other IT processes in place to promote new/revised objects to all environments;

· Contact software vendors to report, track and resolve problems with their software products;

· Handle scheduled on-call rotation responsibilities;

· Perform other related duties as directed;


Education/ Certification/ Years of Experience Requirements:
· Bachelor’s Degree in Computer Science or related field of study, from an accredited college or university;
· Minimum of five (5) years of application experience with the understanding of functional processes to include:

o Minimum of eighteen (18) months for application tool set specific to the job assignment to include:
·ArcGIS Desktop
·ArcGIS Enterprise (Server & Portal)
·ArcFM
·ArcFM Session Manager
·AutoCAD



Technical Requirements:
Working knowledge in all, but not limited to, the following:
o Core GIS applications including ArcGIS Desktop, ArcGIS Enterprise, ArcFM, and ArcFM Session Manager;.
o Structured methodologies such as FADE, SDLC, Agile, and other best practices;
o System trace tools to capture required technical logs;
o Data analysis of logs and system behavior;
o System tools such as Meridian or similar technology for configuration management and functional smoke testing;
o System technical documentation;
o Data extract tools to validating data integrity;
o BMC Footprints or similar tools (IT Service request, change management, solution request);
o Control M for schedules system initiated processes (or applicable application job scheduler);

Ability to:
o Take on new system assignments and learn new technologies;
o Research and pilot new technologies;
o Research and introduce new versions of GIS applications;
o Research and implement monitoring tools;
o Make arithmetic computations using whole numbers, fractions and decimals, compute rates, ratio and percentages;
o Use Microsoft Office Suite (Excel, Outlook, Word, etc.) and use standard office equipment (computer, fax, telephone, copier, etc.).


OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled

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