Job Detail

Organization: Schneider Electric
Title: Senior Technical Account Manager
Location: Remote

Posted: 2022-09-13
Application Deadline:

Position Description:


Senior Technical Account Manager

About the job
Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that champions the development of all its people. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.


The Professional Services department of Schneider Electric Geospatial division has an outstanding opportunity for a passionate and motivated individual to assume the role of Technical Account Manager. The Technical Account Manager will be responsible for managing, coordinating, and ensuring the high quality and timely delivery of support services for Custom & Extended Support & Maintenance (ESM) clients.


What will you do?

Work directly with Extended Support & Maintenance client contacts to facilitate Extended Support & Maintenance services and issue management needs.
Proactively deliver (or coordinate the delivery of) all committed Extended Support & Maintenance services in a timely and high-quality manner.
Perform issue management and resolution.
Be familiar with client architecture, infrastructure, and business goals.
Work closely with Support Engineers, Analysts, Program Managers, Solution Specialists, Project Managers and Strategic Account Managers.
Report to the Extended Support & Maintenance Manager.
Responsible for the overall coordination with the client regarding the Extended Support & Maintenance Program. This may include communication with the client on the status of open issues, software updates and upgrade procedures.
Responsible for testing and diagnosis of issues reported by Extended Support & Maintenance Program clients. This may include examination and debugging of custom code developed by Geospatial Development team.
Work independently with Support Engineers on open issues to determine circumstances under which issue occurred and testing of fixes until resolved.
Maintain a schedule of planned and active Extended Support & Maintenance Program tasks for each client.
Work with Utilities Group System Administrators, DBA Team and individual project team members to establish appropriate environments for each client where an Extended Support & Maintenance Program agreement is in place.
Coordinate with Extended Maintenance Manager and other Technical Account Managers regarding the support needs of individual clients.
Keep open issues up to date.
Generate monthly utilization reports
Manage knowledge base of client documentation

What qualifications will make you successful?


Bachelor of Science degree in Computer Science, CIS, Engineering, or Geography (or related field with computer emphasis). Relevant job experience will also be considered in lieu of a degree.
Prior experience using GIS software with knowledge of software development using Visual Studio solutions within an ESRI environment. A working knowledge of programming and software design concepts is a plus.
Experience managing and implementing projects within a utility environment.
Strong interpersonal, written, and oral communication skills as well as client relations experience is a must.
Experience with Oracle, SQL Server, Microsoft Access and SQL is preferable.
Ability to work in a dynamic fast paced environment while managing multiple tasks.
Project Management certification is a plus.

Qualifications

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://www.youtube.com/watch?v=YtExntUe89c.


Let us learn about you!

Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.



It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pay range unavailable
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Featured benefits
Medical insurance
Vision insurance
Dental insurance
401(k)
Child care support
Paid maternity leave
Paid paternity leave
Commuter benefits
Student loan assistance
Tuition assistance

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