Job Detail

Organization: Town of Concord
Title: GIS Analyst (Technician)
Location: 1175 Elm St Concord, MA USA

Posted: 2022-11-02
Application Deadline:

Position Description:


Under the general supervision of the GIS Program Manager, performs GIS, analytical, and administrative work in the office and occasionally the field in supporting the daily operation of the Town of Concord’s departments. Primary duties include maintaining geographic data sets for the Town and designing digital maps with geographic data and various other data sets, using ArcGIS and associated software. Responsible for maintaining and improving upon the efficiency and effectiveness of all areas under their direction and control. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

• Provides project and program support to various departments through upkeep of the GIS and databases, including but not limited to: data maintenance, verification of data accuracy, maintenance of metadata, and maintenance of websites.

• Creates and maintains the maps for the Town, primarily using a combination of ArcGIS Desktop software (ArcCatalog, ArcMap and ArcGIS Pro) and ArcGIS Online. Works with both vector and raster datasets, performing data manipulation and spatial analyses as needed.

• Uses online GIS platforms (primarily ArcGIS Online) to create custom web maps and applications for various Town projects. Applications may need to be used by staff in the field.

• Assists with efforts to automate processes.

• Trains employees in ArcGIS Desktop or online GIS systems and provides guidance and assistance in the continual use of these programs. Provides guidance to employees in starting new data collection projects.

• Works with IT Department staff to ensure all data and metadata is maintained in formats consistent with adopted Town-wide standards.

• Assists the Chief Information Officer and the Town’s management staff with the preparation of Capital Improvement Program Requests.

• Provides technical review for GIS components and receives digital data submissions for data maintenance.

• Prepares new project documents, such as Requests for Proposals (RFP), when needed.

• Serves as IT liaison working with Town of Concord Departments on various GIS initiatives.

• Assists with the hiring and training of GIS interns.

• Attends and represents IT at various GIS seminars, meetings, and events in order to keep the Town’s management staff abreast of new and innovative GIS technological advancements.

• Performs special projects and related responsibilities as initiated and requested.

• Performs other related duties as required, directed or as the situation dictates.

• Regular attendance at the workplace is required.


• Provides functional oversight to GIS interns. Carries out supervisory responsibilities in accordance with Concord’s policies and applicable laws. Assists in the interviewing and training of GIS intern level employees, including planning, assigning, and directing work; providing appraisal of intern level employee performance; and addressing complaints and resolving problems.

Any combination of education and experience that provides the ability to perform functions is qualifying. A typical example of this is:

• Bachelor’s degree in geography/cartography, GIS, civil engineering, land surveying, or a related field, plus 1-3 years of progressively responsible experience in the creation or maintenance of a Geographic Information System or in civil engineering; or any equivalent combination of education and experience. Municipal experience preferred.

• Valid motor vehicle operator’s license.


• Proficiency in Esri software products, including ArcMap, ArcGIS Pro, and ArcGIS Online, is required.

• Knowledge of programming languages (Python, Javascript, HTML) is desirable.

• Computer literate, including experience with MS Word, Excel, Access, and related software, and ability to troubleshoot computer systems and software. Experience with website development and maintenance and/or various proprietary GIS software products is desirable.

• Ability to interface and communicate effectively and professionally with the public, coworkers, Division Managers, etc. Ability to speak and give presentations to large groups.

• Ability to work with a high level of detail and prioritize multiple tasks. Ability to change direction and rearrange tasks according to deadlines and circumstance.


Performs site inspection/observation and survey responsibilities outdoors and is occasionally exposed to variable weather conditions and hazards associated with construction sites and facilities projects.

Regularly required to walk, stand, sit, talk, and hear. Uses hands to finger, handles, feels or operates objects, tools, or controls and reaches with hands and arms as in picking up paper, files, and other common offices objects. May infrequently lift and/or move objects weighing up to 30 pounds such as tools, equipment, supplies, etc.. Regularly operates an automobile/light truck. Must be able to access all levels of a construction site and traverse uneven terrain. Vision and hearing at or correctable to normal ranges.

Administrative work is generally performed in a normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Work is performed in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.

Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine, and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

All Contents © 1999-2022. The GIS Jobs Clearinghouse