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Position Detail

Organization: Lucity, Inc.
Title: GIS Software Support Specialist
Location: Overland Park, KS
Application Deadline:
Posted: 2017-08-02

Position Description:

Lucity is an Overland Park, KS based software company that creates innovative software tools to empower public agencies to perform more efficiently. We strive to be a company that is an important asset to its partners and clients, a trustworthy collaborator, has actively engaged employees, and is a visible contributing member to our community.

We are now accepting resumes for an entry level position - Software Support Specialist. This person is a client ambassador and is one of the 'faces' of Lucity. Responsibilities include:

- Product support for entire Lucity product line (a good knowledge of databases – Access, Microsoft SQL Server and/or Oracle a plus as is knowledge of Crystal Reports) including new products/functionality/platforms that we add at each release.
- Product support for the Lucity GIS product line and related GIS software:
>ArcGIS, ArcSDE
>GIS Desktop Extensions
>GIS Web Product
- Training and troubleshooting with end users via the internet/phone.
- Contributing to the Knowledge Base for both internal and external users.
- Documentation of known issues.
- Presenting and attendance at our Annual Conference and Training (ACT) each year.

While this position requires a very technical person, it also requires someone who has strong interpersonal and communication skills and doesn’t mind shooting the breeze with our clients on a daily basis!

REQUIREMENTS

- Exceptional interpersonal and communication skills
- Strong problem solving, technical and analytical skills
- Ability to work on your own or as a strong team player
- Proficiency with Microsoft Office (Word, PowerPoint, Excel, Access)
- Experience with Esri software is required
- Bachelor’s degree in Geography or similar

BENEFITS

Lucity offers a competitive salary, generous benefits as well as a discretionary bonus based on company profitability.

Please read more and apply at the following link - https://lucity.workable.com/jobs/408601