Job Detail

Organization: NISC
Title: Support Specialist - Mapping
Location: Lake St. Louis, MO USA or Remote

Posted: 2021-05-24
Application Deadline:

Position Description:

Apply online at: https://www.nisc.coop/careers/greenhouse-details/?id=2928933

This opening on our Engineering & Operations team will support NISCís MapWise software products focused on NISCís mapping solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product. 

 What you will do as a Support Specialist 

Assist members in all aspects of application support for NISCís MapWise products including troubleshooting, training, and research via phone, and email.
Follow up on resolutions and serve as a liaison between our members and our software engineers 
Assist with software release processes and may be called upon to test the software or give feedback on the software design 
Communicate with development staff to convey customer feedback 
Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required. 
Provide after-hours support via on-call phone support rotation 
Utilize your ArcGIS server/software skills 
Desired Experience 

Previous customer support experience, especially experience providing customer service via phone, is desired for Support Specialists. Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position. NISCís Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently. If you have previous experience with presentations or public speaking, thatís a plus! 

Other desired qualifications 

Experience in Geographic Information Systems strongly preferred. 

Minimum High School Diploma or equivalent required. Degree in business or technical field preferred. 

More about NISC And our Support Teams: 

NISC specializes in developing and deploying software solutions for over 800+ utilities and telecoms across North America. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support. 


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