Job Detail

Organization: NISC
Title: Support Specialist - Mapping & Staking
Location: Lake Saint Louis, MO USA, remote

Posted: 2021-12-15
Application Deadline:

Position Description:

This opening on our Operations team will support NISC’s Mapping & Staking software products focused on NISC’s GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.  

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 What you will do as a Support Specialist  

Assist members in all aspects of application support for NISC’s Mapping & Staking products including troubleshooting, training, and research via phone, and email. 

Follow up on resolutions and serve as a liaison between our members and our software engineers  

Assist with software release processes and may be called upon to test the software or give feedback on the software design  

Communicate with development staff to convey customer feedback  

Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required.  

Provide after-hours support via on-call phone support rotation  

Utilize your ArcGIS server/software skills  

Desired Experience  

Previous customer support experience, especially experience providing customer service via phone, is desired for Support Specialists. Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position. NISC’s Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently. If you have previous experience with presentations or public speaking, that’s a plus! 

Other desired qualifications  

Experience in Geographic Information Systems strongly preferred.  

Minimum High School Diploma or equivalent required. Degree in business or technical field preferred.  

More about NISC And our Support Teams:  

NISC specializes in developing and deploying software solutions for over 800+ utilities and telecoms across North America. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.

Check out the video below from one of NISC's Support team members talking about their role:

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